Terms & Conditions

These terms and conditions govern the services offered by Product Photography. By using our services, you agree to these terms.

1. Definitions
In these Terms and Conditions, “we”, “our” and “us” means Product Photography and “you” means the client receiving services from us.

2. Eligibility
By using our services, you confirm that you are legally capable of entering into binding contracts and are at least 18 years old.

3. Services
We provide product photography and video services for businesses and individuals as described on our website.
– Packshot / Ghost Mannequin / Flat Lay Photography
– On-Model Photography
-Video Production
Clients must ensure all items provided for photography or video are suitable for the services requested.

4. Orders and Minimum Order Value
4a. All orders must be placed through our website, order form, or directly with us via email or phone.
4b. Minimum order values apply as follows:
– Packshot / Ghost Mannequin / Flat Lay Photography – £300 (excluding VAT)
– On-Model Photography – £600 (excluding VAT)
– Video Production – £1,000 (excluding VAT)
We do not accept orders below these minimum values.
4c. Work will not normally commence until payment has been received in full and cleared. In all cases, no final images or videos will be released to the Client until payment has been received in full and cleared.
4d. By submitting an order or quote request, the Client confirms they have read and accepted these Terms and Conditions, including the minimum order requirements and advance payment policy.

5. Prices
Prices are as shown on our website or as quoted by us. We reserve the right to change prices at any time, but changes will not affect orders already placed and confirmed.

6. Delivery of Products for Photography / Video
6a. The client is responsible for ensuring that all products are delivered to us in a suitable condition for photography or video.
6b. The client is responsible for any costs incurred in delivering products to us unless otherwise agreed.
6c. Products must be clearly labelled, and instructions provided for how each item should be photographed or filmed.
6d. Liability for transit: We accept no liability for items lost or damaged in transit to or from our studio, whether delivery is arranged by the Client or by Product Photography on the Client’s behalf. In cases where we organise collection or return using a third-party courier, such courier acts as the Client’s agent, and risk of loss or damage remains with the Client at all times. Clients are strongly advised to ensure they have appropriate insurance cover for all items in transit.

7. Images, Videos, and Copyright
7a. Images and videos will be delivered in the formats selected at checkout unless otherwise agreed in advance.
7b. For alternative shots, select ‘additional shots’ and provide a detailed description in the notes field when placing an order.
7c. Items can be named based on a barcode at an additional fee, only if all items are tagged.
7d. Product Photography retains the copyright to all images and videos produced. Clients are granted a licence to use them for their own branded website, print, or social media.
7e. Images or videos may not be given or sold to any third party, used for outdoor advertising, publishing, or any commercial gain outside of the client’s own brand without written consent from us.
7f. All final images and videos will only be released once payment has been received in full and cleared. Until such payment has been made, they remain the property of Product Photography and will not be accessible for download or use.

8. Payment
8a. Clients are required to pay in advance. Work will not commence until payment has cleared, unless otherwise agreed in writing.
8b. We do not offer credit accounts or extended payment terms (such as 30-day invoicing). All work is undertaken strictly on a cleared funds basis.
8c. Once an order has been accepted and work has commenced, the client remains liable for full payment of the agreed fee, regardless of cancellation or withdrawal. No refunds will be given once services have begun.
8d. Payments are processed online through Stripe’s secure server. We do not have access to clients’ payment details.
8e. VAT Registration Number: 369634552

9. Turnaround Time
Turnaround times will be agreed with the client in advance. We will make reasonable efforts to deliver images or videos on time, but deadlines are not guaranteed.

10. Return of Products
10a. Clients are responsible for arranging and covering the cost of return delivery unless otherwise agreed.
10b. We accept no responsibility for loss or damage to products once they have left our premises, whether collection/return is arranged by the Client or by Product Photography on the Client’s behalf.

11. Cancellation
11a. Packages provided by Product Photography are bespoke to each client. The statutory 14-day cooling-off period does not apply.
11b. No refunds will be made once service delivery has commenced.
11c. In the event of cancellation after work has commenced, the client remains liable for full payment of the agreed fee. Any unpaid sums shall become immediately due and payable.

12. Liability
12a. We will not be liable for any loss of profits, business, contracts, or anticipated savings.
12b. Our liability for any claim arising out of the provision of our services will be limited to the amount paid by the client for the relevant order.

13. Force Majeure
We are not liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to acts of God, strikes, accidents, war, fire, equipment or transmission failure.

14. Intellectual Property
14a. Photos and videos produced by us remain our intellectual property at all times.
14b. Clients are granted a licence to use such images and videos only in accordance with these Terms and Conditions.
14c. Where payment has not been made in full, any rights or licence to use the images or videos shall be automatically revoked, and the client shall have no right to reproduce, publish, or otherwise use them.
14d. The licence may be withdrawn at any time if we believe our intellectual property is being misused.

15. Privacy and Data Protection
We respect your privacy and will use your personal data in accordance with our Privacy Policy.

16. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Details
Product Photography
Unit 8, Camberwell Trading Estate
117–119 Denmark Road
London
SE5 9LB

Product Photography

Product Photography

Fashion Photography

Company