Frequently Asked Questions: Your Ultimate Guide

We outsource all our models, please get in touch and we’ll advise you on budgets and model availability. We can put you in touch with some of London’s most prestige agencies.

Yes please, the more information you send the better. A reference image can speak a thousand words!

Yes, we’ll try and match your background and lighting as close as possible. The last thing you want is to reshoot old products.

The more information the better. A linesheet will help us identify the products, what shots they need and highlight any discrepancies in the delivery.

If you’re not a tech wiz, we understand that ordering online can be overwhelming. Drop us an email or give us a call, we can organise it for you.

Our competitive pricing is the same for all our clients, large or small. The reason we do this is to ensure we provide high quality imagery and support small businesses.

Yes we do. You can use one of your own models or take advantage of our connections to London’s top model agencies. We’ll assist you in casting and help you find a model that fits within your budget and is best suited for your target audience.

Yes, and it’s completely free.

Not yet, but we’re working on it.

Definitely. When you check out you can choose your preferred collection date.

You have full use of the images, including print. If using a model, this will have to be confirmed separately by the models agency.

Unit 8, 360a The Viaduct Business Centre, Coldharbour Ln, London SW9 8PL

No, we’ll remove the tags for shooting and then retag them before sending them back.

Yes, contact us at info@productphotography.co.uk and one of our representatives will walk you through the process.

Definitely, we can shoot orders that equate to less than £300 however you’d incur an additional service charge bringing your overall order value up to our £300 minimum. Orders that are equal or greater than £300 will not incur a service charge.

Items are steamed on arrival. Once placed on the mannequin we try our best to remove any unflattering creasing. What can’t be removed by hand will be done in post-production.

Yes, we will do our best to colour match your products during quality control. If you feel an item is slightly off we’ll happily adjust it for you.

As soon as we’ve finished we’ll give you a call to work out the best time to drop them off.

If you’re shooting on a ghost mannequin we usually require a size 8/10 in women’s and M/L in men’s. Flat lay is flexible however it’s nice to have consistency. For models it depend on the talent.

Yes, we normally name the images under your order number. If you need us to rename your items based on the barcode code we can do that too. All you need to do is select barcode scanning and it will be added at an additional charge. Please make sure we have the product names before we shoot.

Yes we can do anything you’d like, just be sure to select the amount of additional shots you want and a detailed description in the notes section.

We deliver them in Hi-res and Low-res web JPGs and PNGs. If you require other formats let us know.

Yes, we count all the items on arrival. If there’s any discrepancies we’ll let you know and send the remaining balance to you as a new invoice.

Yes. We take great care in looking after your special items. We use a 3rd party courier so if we collect and deliver from you, cover isn’t included. Please ensure you read our terms & conditions relating to this and decide if you’d rather send the products yourself.